Privacy Policy

1. Data Controller

The data controller responsible for your personal data isResidencial Portico S.L., trading as Hilton Real Estate, with registered address at Andasol Business, Oficina 9, Ctr. N-340, Av. Andasol, Km 189, 29604 Marbella, Málaga. You may contact us at any time via hello@hilton-realestate.com.

2. Information We Collect

We may collect and process the following data about you to provide our real estate services effectively:

• Identity Data: First name, last name, title, and preferred language.
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Bank account details and financial requirements regarding property investments or mortgages.
• Usage Data: Information about how you use our website, search preferences, and saved properties.

3. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR) and Spanish Ley Orgánica 3/2018 de Protección de Datos Personales (LOPDGDD), we process your personal data on the following legal bases:

• Contractual necessity: To take steps at your request prior to entering into a contract, or to perform a contract we have with you (e.g. arranging property viewings, facilitating a sale).
• Legitimate interest: To manage our business relationship with you, improve our services, and deliver relevant property listings and market updates.
• Consent: Where you have opted in to receive marketing communications or newsletters. You may withdraw consent at any time.
• Legal obligation: To comply with obligations under Spanish law, including anti-money laundering regulations applicable to real estate intermediaries.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new client and arrange property viewings.
• To process and deliver services related to property purchasing, selling, or legal representation.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To deliver relevant website content, exclusive off-market listings, and advertisements to you.

5. Data Security & Confidentiality

Given the nature of high-value real estate transactions, confidentiality is paramount. We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know.

6. Sharing Your Personal Data

We may share your personal data with the parties set out below for the purposes of facilitating your property transaction:

• Trusted legal advisors, notaries, and financial institutions operating in Spain.
• Third-party service providers who provide IT, system administration, and secure document signing services.
• Professional advisers including lawyers, bankers, auditors, and insurers based in Spain or internationally.

7. International Transfers

Where we transfer your personal data outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or an adequacy decision. Many of our clients and partners are based internationally, and we take every precaution to ensure your data remains secure during any such transfer.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For property transaction records, Spanish law requires us to retain documentation for a minimum of six years following completion of the transaction.

9. Your Legal Rights (GDPR)

Under data protection laws, you have the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data (portability).
• Withdraw consent at any time where we rely on consent.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

10. Cookies

Our website uses cookies to distinguish you from other users and to enhance your browsing experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us: